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You’ll be asked for info, like the subject lines of email you recently sent from your account, your birthdate, card info, and other details only you would know. You may be asked to fill out a security questionnaire. or email address), click I didn’t get a code when you’re prompted for a code at sign-in, or I don’t have access to these when you’re resetting your password, then follow the instructions. If you don't have or can't get to your security info (your alternate ph.no. Learn more about App passwords and two-step verification.įorgot Microsoft Password and can't get Security Code Instead of your regular password, you’ll need to use an app password to get in. If you’ve taken the extra security step of turning on two-step verification, some apps and devices will tell you your password is incorrect, because they haven’t been updated to prompt you for a security code. If you recently turned on two-step verification See if one of the scenarios below applies to you. Sometimes changing settings in your account can affect how you sign in, and resetting your password won't fix it. After you enter that code on the next screen, you'll be able to make a new password. If you have security info on your account, we'll send a one-time code to the alternate ph.no.Enter the characters you see on the screen (this lets us know you're not a robot), then click Next.This could be any email address, or an email ending in a Microsoft domain like or. or Skype ID you used when you made your Microsoft account.

Choose the reason you need your password reset, then click Next.If you Forgot your Microsoft Account Password and can't remember, reset it If these don't help get you back in to your account, try resetting your password or see if one of the other scenarios below applies to you and give them a try.